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Char-Griller 2424 Side Fire Box, Fits 2121, 2123, 2137
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Model Of Item : 2424
Product Brand : Char-Griller
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Available : In Stock
Char-Griller 2424 Side Fire Box, Fits 2121, 2123, 2137
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Customer Review :
Nice unit : Char-Griller 2424 Side Fire Box, Fits 2121, 2123, 2137
My husband and I purchased this company's Outlaw BBQ pit, along with their table top/side fire box (which is supposedly convertible). We wanted to use it as a side fire box, but we received no instructions or manuals on how to do this. You have to go online to their website to find the correct owner manual on how to install the side fire box correctly. But by that time, my husband had already diagnosed the problem and assembled the thing. The problem was that the spacer tubes that were provided were literally twice as long as they should have been (someone in engineering messed up).
After trying to call their customer service (which is closed on the weekends BTW), my husband went to our hardware store to find the proper parts. With the assistance of our hardware guy, they came up with something that worked perfectly.
We, then, emailed customer service with pictures to report the spacer tubes error. The only response that we received was that they would send us new spacer tubes. By this time of course, we had already solved the problem and had absolutely no need for new spacer tubes, as we already purchased our own properly sized spacers.
Actually, customer service told us that we "did not follow proper protocol according to the manual" (which BTW, was not properly provided). They refused to do anything for us! We are highly disappointed with their customer service.
